How do I request a refund for my WeMoney Pro subscription?

All In-App purchases, such as subscriptions, are handled directly via the Apple App-Store or Google Play-Store. If you would like to request a refund for your WeMoney Pro subscription, please navigate to your ‘Subscription’ settings on your device and be sure to cancel your subscription prior to a request for a refund (outlined in the previous article).

Once your subscription has been cancelled, please follow these steps to request a refund:

Android Play-Store:

1. Go to play.google.com;

2. At the top right, click your Profile picture;

3. Click Payments & Subscriptions > Budget & order history;

4. For the order you want to return, click Report a problem;

5. Select the option that describes your situation;

6. Complete the form and note that you'd like a refund;

7. Click Submit.

iOS App-Store:

1. Find the WeMoney App in the App Store;

2. From the WeMoney App screen, scroll down to the bottom;

3. Select 'Report a problem';

4. Select 'Request Refund';

5. Select the relevant reason for the refund;

6. Finalise details and submit the request.